ADP
SmartCompliance Amendments

Role
Led UX design from product discovery through MVP launch for a flagship feature of ADP SmartCompliance, an enterprise employer tax portal.

Problem
Simplify a compliance-heavy tax workflow with complex data and operational logic into a clearer, more efficient user experience.

Approach
Facilitated cross-functional alignment in an Agile environment, partnering with UX research, engineering, and product managers to translate complex tax processes into user-centered interactive prototypes for technical implementation.

Impact
Optimized a complex compliance workflow by reducing 50% of system pages and 60% of operational steps.

Services: Strategy, Customer Journey, UX, UI, IxD, VD
Tools: Acrobat, iRise, OmniGraffle